📦 Shipping Policy – SKINOVA LUXE


At SKINOVA LUXE, we ensure your orders are delivered quickly, safely, and with the highest level of care.

  • ✅ We work with multiple trusted delivery partners across the UAE and GCC to guarantee secure and timely deliveries.

  • 🚚 Dispatch Times: Products available in our UAE warehouses are dispatched the same day.
    Some products may be sourced directly from suppliers and require additional handling time.

  • ⏱️ Estimated Delivery Times: UAE: 1–2 working days (thanks to excellent infrastructure and logistics). Saudi Arabia & GCC: 3–5 working days (up to 7 for remote locations).

  • 📞 We confirm all orders via call or WhatsApp/SMS to ensure accuracy and reduce cancellations.

  • 📦 Our couriers will make two delivery attempts. If unsuccessful, our team will contact you to reschedule.

  • 🛡️ Customers may request a preferred delivery company (if it is among our logistics partners).

  • 🔄 Returns & Cancellations: Orders canceled before dispatch carry no charges. If an order has already been dispatched but is returned undelivered, return shipping charges may apply.


💳 Refund & Replacement Policy – SKINOVA LUXE

Your satisfaction is our top priority. If something goes wrong, we’ll make it right.

  • ✅ 100% Responsibility: We guarantee you receive the exact product you ordered.

  • 📦 Wrong, Faulty, or Damaged Product? Contact us immediately—we will replace it at no extra cost.

  • 🔄 Easy Replacements: We arrange a swift replacement process so you don’t face unnecessary delays.

  • 💰 Refunds: If a replacement is not possible, a full refund will be issued to your original payment method.

  • 📑 For more details, pleaser reach out to our support team at desginemarketing@gmail.com